Hoshino resort Karuizawa Office
Recruit

Q1. Reason for changing jobs

My name is Kenji Nagashima from the Hoshinoya Karuizawa Service Team. I joined the company in May 2023 as a mid-career recruit. In my previous job, I worked at a hot spring facility outside the prefecture that required overnight stays.

This is because I was attracted to HOSHINOYA's unique feature of forgetting everyday life and staying in an overwhelmingly extraordinary experience. In my previous job, I loved customer service and worked in the service industry, but in my previous job, I was unable to spend time with each customer and provide services that left customers completely satisfied. did. However, when he came across Hoshinoya, he discovered the company's meticulous worldview and the service that values ​​each and every customer, which he is now able to do after joining the company.

Q2. Current work content and motivation

One of the characteristics of Hoshino Resorts is ``multitasking,'' which allows students to learn all the necessary tasks in the hotel industry. At HOSHINOYA Karuizawa, we provide check-in information, room cleaning, and breakfast service for this purpose. Personally, when I am providing breakfast service, I spend a lot of time talking to each customer individually, unlike in a regular hotel or inn, and I get to hear their reactions, smiles, and hear their voices, which makes it very rewarding. .

Q3. What is unique about Hoshino Resorts?

A characteristic of HOSHINOYA Karuizawa, where I work, is that the check-in process takes about 30 minutes. Of course, we will explain the necessary accommodations, but each staff member will also think on their own, talk with the customer, and work together with the customer to arrange the stay and create the stay. I think this is a characteristic of Hoshino Resorts.

Q4. How do you spend your holidays?

If I have two days off, I actively travel outside of the prefecture. I love hot springs and saunas, so I visit famous hot springs and saunas, including some from outside the prefecture, along with my acquaintances and colleagues at work. I also value my alone time, so I go to the gym and exercise about three to four times a week, including after work.