User Guide

Request from Karuizawa Hoshino area

• Please help us by taking our trash home with us.
• Smoking is prohibited within the area. If you wish to smoke, please use the smoking area.
• There is no luggage storage service. Please use the coin lockers at the nearest station.
• Please refrain from feeding wildlife.
• Please refrain from bringing in food from outside the area.
• Please refrain from any behavior that may cause a nuisance to other customers.

Barrier-free Information

• There are parking spaces for people with disabilities in P1 to P3 of the Hoshino area parking lot. There is a slope from the parking lot to the facility, allowing wheelchair access. Please note that wheelchairs are not available for rental.
• There are wheelchair-accessible toilets at Harunire Terrace, Village Diner, and Tombo-no-Yu. A baby bed (diaper changing table) is also available. We do not have an ostomate.

For customers with pets

• Please do not leave your pet unattended while in the facility, and be careful not to cause any inconvenience or danger to other guests.
• Please be sure to keep your pet on a leash or use a carrier bag or pet cart.
• Owners are responsible for disposing of excrement, damage to fittings, injuries, etc.
• This facility is not responsible for any troubles between guests regarding pets.

To customers taking photos/videos

• Please refrain from any behavior that may cause a nuisance to other customers, such as occupying the same area for a long period of time, blocking the path, or leaving equipment unattended.
• Location photography, photographs, videos, videos, etc. for the purpose of sales or commercial use are not permitted.
• Please refrain from flying small unmanned aircraft such as drones.
• If you wish to take photos, videos, videos, etc. for the purpose of reporting or gathering information, you will need to apply, so please contact us in advance.CLICK HERE

Cashless payment available at each store

Tombo no Yu, Sonmin Shokudo

• Credit Card
  
• Electronic money
  
• Code payment
  

Harunire Terrace

• Credit Card
  
• Electronic money
  
• Code payment
  *Not available at Sawamura and Kawakamian.
  

Picchio Keraike Ice Rink

• Credit Card
  
• Electronic money
  *Not available.
• Code payment
  

Parking advance payment machine

In addition to cash, you can use the following cashless payments.
For more information about parking, please click here.

• Credit Card
  
• Electronic money
  
• Code payment
  

For customers arriving by group bus

here. Please refer to this page for detailed notes.